Make New Customers But Keep the Old

Make New Customers But Keep the Old

One is silver, but the other is gold! The old song is talking about friends, but it’s equally true of your existing customers — they are your most valuable asset. Long-term, loyal customers put money in your pocket with repeat business, new customer referrals...
How (and Why) to Go Paperless

How (and Why) to Go Paperless

Does your office still contain piles and filing cabinets full of paperwork? Do you automatically print out everything “for your records?” Are you afraid that if you go completely digital, some documents might be lost? You’re not alone. Many business...
Optimizing Your Customer Service

Optimizing Your Customer Service

Business moves at the speed of the internet; and those who don’t keep up will be left behind. This is especially true in the delivery of customer services, whether to other businesses or consumers. In the olden days of the 20th century, good customer service...